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BgTX
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2021-02-1308:06 AM
2021-02-1308:06 AM
MR1100 cannot update firmware
Current router fw version: NTG9X50C_12.05.05.14
Latest fw version: 12.06.11.00_00
firmware check using web and app UI, specifies the device is up to date. There is not upload "button" available per either app or web.
does this mean that I cannot 'manually' apply the update and if so, is there a way to get the scan for updates to recognize the newer firmware version, and apply?
Solved!Go to Solution.
Model: MR1100|Nighthawk M1 Mobile Router
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ArodiD
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2021-02-1904:46 PM
2021-02-1904:46 PM
Re: MR1100 cannot update firmware
Thanks for screenshot. It was very helpful to identify the issue. Your device is MR1100-1A1NAS which is an AT&T variant. The FW in the link you provided is for MR1100-100NAS which is the retail variant. The firmware for your model is upto date as AT&T have not released anything later. I hope this helps clear up the confusion.
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ArodiD
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2021-02-1702:36 PM
2021-02-1702:36 PM
Re: MR1100 cannot update firmware
Hi @BgTX ,
Can you try doing a factory reset on your MR1100 and then re-check for firmware update?
Regards,
Arodi
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BgTX
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2021-02-1702:42 PM
2021-02-1702:42 PM
Re: MR1100 cannot update firmware
Thank you Arodi. I attempted a reset. Sadly, no change.
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ArodiD
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2021-02-1702:45 PM
2021-02-1702:45 PM
Re: MR1100 cannot update firmware
Hi @BgTX ,
Can I confirm that your device is currently on NTG9X50C_12.05.05.14 and it shows there is an update available as a notification but there is no download or update button in the WebGUI to update? Can you please help to provide a screenshot of your issue?
Regards,
Arodi
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BgTX
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2021-02-1702:50 PM
2021-02-1702:50 PM
Re: MR1100 cannot update firmware
That is the correct fw version.
When I go to Administration, Firmware Update there is a Check for Update button. "Pressing" this, it thinks for a moment and then tells me there is no update. It does not tell me that there is an available version, and there is no text indicating that I can manually upload one.
The Netgear support page mentions a later version.
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ArodiD
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2021-02-1702:52 PM
2021-02-1702:52 PM
Re: MR1100 cannot update firmware
Hi @BgTX ,
Thanks for the quick response. If the message indicates there is no FW update available then it would seem like your specific model may be up to date. Can you please help me understand where you found that a newer update was available for your device?
Regards,
Arodi
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BgTX
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2021-02-1702:59 PM
2021-02-1702:59 PM
Re: MR1100 cannot update firmware
https://kb.netgear.com/000061730/MR1100-Firmware-Version-12-06-11-00
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ArodiD
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2021-02-1703:27 PM
2021-02-1703:27 PM
Re: MR1100 cannot update firmware
Hi @BgTX ,
Thanks for that. Can you please send me a screenshot of your device model number either on the label of the device or from the Web UI?
Regards,
Arodi
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BgTX
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2021-02-1804:25 AM
2021-02-1804:25 AM
Re: MR1100 cannot update firmware
Attached, screen shot from WebUI.
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MR1100 HS.jpg 77 KB
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ArodiD
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2021-02-1904:46 PM
2021-02-1904:46 PM
Re: MR1100 cannot update firmware
Thanks for screenshot. It was very helpful to identify the issue. Your device is MR1100-1A1NAS which is an AT&T variant. The FW in the link you provided is for MR1100-100NAS which is the retail variant. The firmware for your model is upto date as AT&T have not released anything later. I hope this helps clear up the confusion.
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